Pathao Nepal
Quality Assurance Coordinator
Posted on 11 Jun 2025 11:43:51 Job Category : General Management/ Administration- Job Location
- Baneshwor - Kathmandu - Nepal
- Job Type
- Full Time
- Career Level
- Mid Career
- Education Required
- Certification / diploma
- Experience Required
- 1 - 2 Year
- Salary
- Negotiable
- Facility/Benefits Provided
-
Descriptions
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
1. Monitor and evaluate customer interactions across Call Centers, WIS, Acquisition & Training, and Social Media.
2. Collaborate with teams to develop quality standards and performance metrics.
3. Deliver constructive feedback and coaching sessions to improve performance.
4. Maintain detailed records of evaluations and create insightful performance reports.
5. Identify process gaps and contribute to service quality improvement.
6. Conduct QA training sessions and ensure SOPs are followed.
𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
- Proficient in G-Suite (Sheets, Docs, Slides, Forms)
- Strong time management and multitasking skills
- Experience in data analysis and reporting
- Research skills for preparing project bids
- Effective communication and stress-handling abilities
- Cultural adaptability
- 1+ years of experience in customer service or QA roles
- If you're ready to take your career to the next level and make a real impact, we'd love to hear from you!
📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: resume.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.
