Parcel Vendor Operations

Role Summary

The Parcel Vendor Operations professional will serve as the primary liaison between parcel vendors and internal teams, including Operations, Accounts, Customer Experience, and Rider Management. The role focuses on streamlining vendor workflows, resolving internal queries efficiently, and maintaining cross-functional accountability to ensure a seamless experience for parcel vendors.

Key Responsibilities

• Serve as the main point of contact between Vendor Management and internal departments (Operations, Accounts, Customer Experience, etc.).
• Coordinate with the Operations Team to ensure timely parcel pickup, delivery, and issue resolution.
• Liaise with the Accounts Team regarding vendor payments, billing, and settlement cycles.
• Track and follow up on escalated service or operational issues to ensure timely resolution.
• Maintain internal reports on vendor issues, performance, and turnaround times.
• Support documentation and tracking of internal tickets and workflow updates for parcel vendors.
• Assist in optimizing vendor coordination processes across departments.

Qualifications & Skills

• Bachelor’s degree in Business or a related field (running or completed).
• Strong verbal and written communication skills in Nepali and English.
• Analytical mindset with the ability to interpret trends and data.
• Proficiency in MS Excel or Google Sheets is essential.
• Ability to coordinate effectively across multiple teams.
• Prior experience in logistics, vendor coordination, or operations is a plus.

📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: resume.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.