Customer Experience

Job Summary:
 

Key Responsibilities 

• Customer Interaction: Handling inquiries via phone, email, chat; providing solutions and educating customers.
• Feedback & Analysis: Collecting customer feedback (surveys, reviews), analyzing data to find trends, and identifying areas for improvement.
• Cross-Functional Collaboration: Sharing insights and working with Product, Marketing, Sales, and Support teams to enhance service and products.
• Issue Resolution: Managing and resolving customer complaints and technical issues promptly.
• Strategy & Improvement: Developing strategies to improve retention, designing better customer journeys, and implementing new policies.
   

Requirements:

• Education :   Bachelor degree in stream of management/commerce
• Experience:  Freshers can apply

Functional Competencies:

• Proficiency in computer (MS Office, Excel, Email)
• Good email and communication skills
• Ability to work under pressure
   

Salary & Benefits:

• Salary: Rs. 848 Per day 
• Contract of 3 months.

𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝗖𝗩 𝘁𝗼:  nisha.bam@slicejob.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.