Customer Service Associate

Job Description​ ​

• Managing Consumer Relationship Management (CRM) and Order Management Systems (OMS).
• Handling customer orders and addressing inquiries.
• Creating orders on our CRM for customers and providing price quotations for those interested in shopping from countries like the USA, Thailand, China, etc.​
• Managing all incoming calls and effectively addressing customer inquiries.
   

Roles and responsibilities: ​ ​

• Customer Service & Social Media Management

1. Order Validation:

• Validating customer orders that arrive on our website through phone calls.
• Confirming product variant and customer location via phone calls.
• Placing appropriate tags on our software to facilitate correct order placement.
• Managing all incoming calls and effectively addressing customer inquiries.

2. Order processing:

• Assisting customers with placing orders, tracking shipments, and assisting with returns.
• Editing customer orders according to customer requests and location.

3. Problem solving and issue resolution:

• Acting as a first point of contact for customers facing issues.
• Documenting customer issues for faster issue resolution.
• Coordinating with other departments to solve customer problems.
• Identifying priority issues and reporting it to the team manager.
   

𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝗖𝗩 𝘁𝗼: resume.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.

𝗡𝗼𝘁𝗲: 𝗢𝗻𝗹𝘆 𝘀𝗵𝗼𝗿𝘁𝗹𝗶𝘀𝘁𝗲𝗱 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱.