Front Office Manager (Female)

Job Description

What will you be doing?

• Ensure high customer satisfaction through guest feedback and social media reviews.
• Drive financial performance with up-selling, room revenue, and operational audits.
• Lead, train, and motivate the front office team to maintain high service standards.
• Handle guest complaints, resolve issues, and ensure quick solutions.
• Supervise guest arrivals, departures, and VIP services.
• Provide personalized service and maintain a high profile in daily operations.
• Ensure proper application of pricing policies, internal audits, and invoicing procedures.
• Review and manage room allocations, amenities, and special requests for guests.
• Prepare daily and monthly revenue reports, forecasts, and rate strategies.
• Participate in team recruitment and staff development.
• Ensure front desk employees are well-presented, punctual, and knowledgeable.
• Optimize REVPAR through proper pricing and sales strategies.
• Maintain up-to-date guest documentation and hotel information.

What are we looking for: 

• An induvial (Female) who is highly motivated, enthusiastic and forward going.
• Someone who has exceptional track records in the related area. Highly prefer someone with minimum of 2 years’ experience in similar job role at certified 3 to 4  star property.
• A minimum of a Bachelor degree in management (Hotel, Tourism) preferred.
• Multitasking and able to handle pressure.  

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