Senior Accounting Support Executive

Roles and responsibilities: 
●  Client service - monitor and respond to phone requests, email, or chat about      technical cases 
for new and existing customers. 
●   Technical troubleshooting - handle technical support cases to ensure issues are recorded, 
tracked, and resolved, and follow-ups are done promptly. 
●   Implementation of ERP Software. 
●   Make Sure the Client uses all the features and assure understand modules 
●   Ensure Customer Satisfaction 
●   Keeping the client's information on software confidential 
●   Provide training to clients online or on site as per requirement 
●   Follows up on and takes responsibility for unresolved issues or escalations 
●  Field visit as a part of support and client’s requirements 
●  Assigned client and tasks to juniors 
●  Follow up the task assigned 
●   Involve in documentation and active resolution process based on such requests 
●  Receive handed over task by other shift and handle with prioritizing solutions 
● Take feedback from client at certain interval of time 

Education: 

• Bachelor’s degree in BBS,BBA,or related field 
• Must have knowledge in accounting field  
• Experience 
• Min. 2-3 years in relevant field for mid-level

📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: recruitmentslice@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.