Account Support Executive

Roles and Responsibilities:

• Provide excellent client service: monitor and respond to phone, email, or chat requests for technical support for new and existing customers.
• Troubleshoot technical issues: handle support cases efficiently, ensuring all issues are properly recorded, tracked, resolved, and followed up.
• Implement ERP software at client sites or remotely.
• Ensure clients fully understand and utilize all modules and features of the ERP software.
• Provide client training online or onsite as required.
• Ensure customer satisfaction and maintain strong client relationships.
• Maintain confidentiality of all client data and information stored in the system.
• Conduct field visits as part of support and based on client requirements.
• Assign clients and tasks to junior team members as needed and follow up on task progress.
• Manage documentation and actively resolve cases according to support requests.
• Prioritize and handle tasks handed over by other shifts.
• Take regular client feedback to ensure continuous improvement.
• Follow up on escalated or unresolved issues until they are fully resolved.

Qualifications & Skills:

• Bachelor’s degree in BBS, BBA, or related field.
• Strong knowledge of accounting principles.
• Freshers with good accounting skills are encouraged to apply.
• Minimum 1–2 years of experience preferred for mid-level positions.
• Proficiency in financial record-keeping, voucher preparation, and accounting software (Tally preferred).
• Excellent communication, troubleshooting, and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel for field visits when required.

📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: resume.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.