Dynamic Technosoft Pvt. Ltd.
Introducing Dynamic Technosoft, your one-stop shop for innovative software and a comprehensive range of IT services.
Dynamic Technosoft: Your Premier IT Service Provider
DynamicTechnosoft is a renowned leader in the IT services industry, with a track record of over a decade, delivering comprehensive software development and web solutions. Our commitment extends to clients in both the Nepali and international markets, as we endeavor to tackle complex challenges on a global scale. Our wealth of experience enables us to drive digital innovations that not only achieve exceptional business outcomes but also elevate performance and competitiveness for our valued customers and stakeholders.
Academic Support Executive
Posted on 08 Jul 2025 12:26:24 Job Category : Accounting Jobs Vacancy- Job Location
- Sankhamul - Kathmandu - Nepal
- Job Type
- Full Time
- Career Level
- Mid Career
- Education Required
- Bachelor degree / higher diploma
- Experience Required
- 2 - 3 Year
- Salary
- Negotiable
- Facility/Benefits Provided
-
Descriptions
🎯 Job Summary:
We are looking for a skilled and client-focused Support Executive to provide technical assistance, implement ERP software, and ensure effective use of our Academic ERP system. The ideal candidate will troubleshoot issues, train clients, and contribute to a high level of customer satisfaction.
🔧 Key Responsibilities:
- Provide first-level support to clients via phone, email, or chat for ERP-related issues.
- Troubleshoot technical problems and track resolution progress.
- Implement ERP software modules and ensure smooth client onboarding.
- Train users (online/on-site) and ensure full utilization of system features.
- Maintain accurate documentation of support cases and resolutions.
- Follow up on assigned tasks and support juniors as needed.
- Participate in client site visits as per requirement.
- Manage tasks handed over from other shifts and prioritize resolution.
- Maintain client confidentiality and handle sensitive data responsibly.
- Regularly collect and act on client feedback to improve service quality.
✅ Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2–3 years of experience in technical support or ERP implementation.
- Strong understanding of ERP systems and customer service principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Willingness to travel for on-site client support.
- Ability to work independently and as part of a team.
📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: resume.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.
