Nokari Nepal

Nokari Nepal

Front Desk Officer / Receptionist

Posted on 31 Jul 2023 16:13:44 Job Category : Front Desk Officer
  • Job Location
  • Lazimpat - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Entry Level
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Between 15K - 20K
  • Facility/Benefits Provided

Descriptions

  • Greet guests warmly and professionally as they arrive at the hotel, providing a friendly and hospitable first impression.
  • Efficiently handle check-in and check-out procedures, ensuring all required documentation is completed accurately and promptly.
  • Assist guests with their luggage, directing them to their rooms, and offering information about hotel facilities and services.
  • Manage all incoming calls, emails, and inquiries, responding courteously and directing requests to the appropriate departments.
  • Handle guest complaints and concerns with empathy and professionalism, seeking resolutions to ensure guest satisfaction.
  • Maintain the front desk area, ensuring it is clean, organized, and presentable at all times.
  • Manage reservations and room allocations, coordinating with housekeeping and other departments to ensure smooth operations.
  • Collaborate with concierge services to assist guests with travel arrangements, restaurant reservations, and other special requests. (If Required).
  • Keep abreast of hotel promotions, events, and local attractions to provide guests with relevant and up-to-date information.
  • Maintain an accurate record of guest transactions and interactions in the hotel management system.
  • Work closely with the hotel staff to ensure seamless guest experiences and uphold the hotel's brand reputation.
  • Uphold the hotel's security and confidentiality policies, ensuring guest information is protected at all times.
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