SASA Twa Hospitality

SASA TWA a well renown typical Newari Restaurant, located at Kritipur, Kathmandu.
SASA Twa Hospitality

Assistant Guest Relation Officer

Posted on 15 Jul 2022 14:45:17 Job Category :
  • Job Location
  • Kirtipur, Kathmandu - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Entry Level
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 1 - 2 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

  • Assists Guest Relation Officer
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral.
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks.
  • Address customer complaints and escalate to guest relation manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Job requirement

  • Proven working experience as guest relations officer.
  • Working experience in hospitality
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity and interest in industry’s latest trends
  • Hands on experience with guest relationship management software
  • Proficiency in English, multilingualism will be considered an asset
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation
  • BS degree in hospitality management, business administration or related field

No. of requirement: 4 
 

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