Assistant Guest Relation Officer

• Assists Guest Relation Officer
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral.
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks.
• Address customer complaints and escalate to guest relation manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Job requirement

• Proven working experience as guest relations officer.
• Working experience in hospitality
• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
• Familiarity and interest in industry’s latest trends
• Hands on experience with guest relationship management software
• Proficiency in English, multilingualism will be considered an asset
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation
• BS degree in hospitality management, business administration or related field

No. of requirement: 4