Visa Officer

- Maintaining relationships with existing customers as well as developing of new client base. 

- Ensuring effective achievement of targets and preparation of reports. 

- Liaising with clients in person, over the phone, or via email to discuss their travel requirements.

- Monitoring industry trends as well as competition and handling visa inquires.

- Provide visa document checklist

 - Gather required documents for processing worldwide tourist and business visas' respectively

 - Obtain visa appointment as per client’s request

- You should complete action on all types of visas upon receipt documents, fill up visa application, scanning of documents, photo capture, printing and get signature of applicants in visa application.

- Escort applicants to the Embassy for their visa appointments.

- Tracking of Visa applicants/ visa approval and rejection and inform to applicants accordingly.

- Advise clients on travel arrangements, e.g., visas and booked reservation (hotel, flight, tour).

- You have to keep product and brand knowledge up to date whilst having in-depth knowledge of the company brochure.

- You have to keep clients up to date with any changes and deal with complaints related to VISA.

- You should develop and implement a filing system for process of visas.

Job Specification:

- Experienced in international travel and visa processing.

 - At least five years of experience in the visa processing.

- Proven experience in dealing with customers and visa processing of various countries specially USA, Canada, Australia, Europe, China, Asian countries and all countries around the world.

- Relevant product and industry knowledge.

 - Extensive experience in all aspects of documentation to meet.

- Strong understanding of customer and services provided to them.

- Understanding of travel itinerary, flight schedule, airfares and routes.

 - Customer service orientation

- Proven experience in administration with emphasis on travel.

- Must have computer skills.

- Good planning, organizational, diplomatic and reporting skills.

 - Ability to be flexible, work irregular hours and under pressure and be multi-tasked.

- Fluent English speaking with convincing skill and excellent written communication are required.

- Being flexible and adaptable and having high attention to details.

- Having good communication skills and being able to solve problems.

- You must have excellent Management Skills and interpersonal skill.

Preferred Educational Qualification:

Bachelor/Master level

Educational Description:

Bachelor/Master level preferred with minimum 5 years’ experience in VISA processing.

Other Specific Requirements:

Two-wheeler license holder and two-wheeler holder are preferred