Tour Manager

The Tour Manager is responsible for coordinating all aspects of travel for clients, ensuring smooth and enjoyable experiences throughout their journey. This role involves planning itineraries, managing logistics, and providing on-the-ground support to address any issues that arise during the tour.

Key Responsibilities:

Tour Planning and Coordination:

• Develop and finalize tour itineraries, including travel routes, accommodation, and activity schedules.
• Liaise with travel agencies, hotels, transportation providers, and other vendors to secure bookings and confirm arrangements.
• Coordinate with clients to understand their needs and preferences, adjusting plans as required.

Logistics Management:

• Oversee transportation arrangements, including flights, buses, and car rentals.
• Ensure all travel documentation, such as tickets, passports, and visas, are in order and distributed to clients.
• Manage and track tour budgets, handling payments and expenses.

On-the-Ground Support:

• Serve as the primary point of contact for clients during the tour, addressing any issues or concerns that arise.
• Provide assistance with local logistics, such as check-ins, reservations, and emergency situations.
• Facilitate smooth transitions between destinations and activities.

Communication:

• Maintain regular communication with clients and vendors to ensure all parties are informed and aligned.
• Provide clear and timely updates about any changes or important information related to the tour.

Problem Solving:

• Quickly and effectively address any challenges or unexpected issues, such as travel delays, accommodation problems, or itinerary changes.
• Implement contingency plans to minimize disruptions and ensure client satisfaction.

Documentation and Reporting:

• Prepare and maintain detailed reports on tour activities, expenses, and client feedback.
• Conduct post-tour evaluations to assess successes and areas for improvement.

Compliance and Safety:

• Ensure all aspects of the tour comply with local regulations and safety standards.
• Promote and enforce safety protocols to protect clients and staff.

Skills and Qualifications:

• Five years of experience in tour management or related fields (e.g., travel coordination, event planning) is often required.
• Strong verbal and written communication skills for interacting with clients, vendors, and team members.
• Excellent interpersonal skills with a focus on providing exceptional service and ensuring client satisfaction.
• Flexibility to handle changing circumstances and adapt plans as needed.
• Familiarity with tour management software, booking systems, and basic office applications.

Education:

• A bachelor’s degree in hospitality management, travel and tourism, event planning, or a related field is often preferred but not always required.

You may drop your updated CV directly to: inquiry.slicejob@gmail.com, mentioning the position applied for in the subject line. Only shortlisted candidates will be contacted.