Ticketing Officer

- Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide.

- Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations.

- Collect and check documents as per country specific requirements.

- Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.

- Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong,

- Professional working relationships with them and all your main clients

- Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.

- Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.

- Determine whether the ticket is available on the required date requested by customer or not.

- Prepare customer invoices and accept payment.

- Follow up with airlines companies for refunding and capping tickets.

- This is a very diverse role and would vary from situation to situation.

Job Specification:

- Minimum 6 to 8 years of experience required

- To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency).

- You should have vast experience and knowledge in the airline, travel agencies and holidays industry.

- Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage.

- Command of Galileo, Amadeus and Sebre reservations.

- Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently.

- Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.

- You must have good management skills.

- You should have charming and outgoing personality and pleasing voice.

 - Ability to work extended hours under varying work schedules and frequently meet rigid deadlines.

- Ability to work a flexible schedule, including days, evenings, weekends and holidays.

- Ability to read instructions, directions, letters, memos and other written materials.

- Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients.

- Increase sales to support management on increasing its revenue.

Preferred Educational Qualification:

Bachelor/ Master

Educational Description:

- Graduate or post graduate (out of 6-8 years, at least 3 years of experience in IATA Travel in ticketing).

Other Specific Requirements:

- Excellent communication and interpersonal skill.

 - Two-wheeler license holder and two-wheeler holder are preferred.

Preferred Age Range:

No Age bar

Preferred Gender:

No gender bias