Officer- Outbound Tour

- Preparing travel itineraries, package costing, and proposals. Also,design and create new tour packages as per the customer’s needs.

- Providing quotes of travel related services to individual and corporate clients as well as follow up with them.

-  Responding to customer inquiries by phone, email, and social media, as well as assisting them in booking their vacation package.

- To follow up on customer inquiries, make outbound calls to them.

- Identifying the customer's need, establishing an immediate rapport, and providing advice to meet their needs.

- Correspondence, negotiation and liaison with suppliers to obtain necessary information required for a travel holiday package.

- To maximize the opportunities, up-sell and cross-sell additional travel products and services.

- To be able to process VISA of clients of different countries.

- Handle bookings for hotels, transportation and sites of excursion, also become responsible for tour operation.

- Collect information from tours leader after leading tours to find out good feedback for the service improvement.

- Make research to find out more attractive tourism destination or sites.

- To demonstrate a total commitment to customer service and to ensure that every customer has a holiday that exceeds their expectations.

- To create and sell fixed-departure or individually-designed tailor made tours for customers.

- To maximize revenue and profit, every genuine single query must be converted to a sale.

Job Specification:

- 6-8 years of experience in outbound tour

- Experienced with outbound tour marketing and independent handling of tour operation.

- Established client base of different groups for the purpose of securing business for the Travel to ensure that predetermined sales expectations were met or exceeded.

- Remarkable professional relationship with airlines, travel and other service provider.

 - Must have conducted group outbound tours

- Must have maintained a tracking system for all potential customers.

- Ensure that all appropriate communication for upcoming business is completed and then submitted to the management team in timely manner.

- Conducted sales calls and met all quotas to ensure that the monthly, quarterly and annual goals are met.

- Confirmed in writing to the client all requirements via sales contract.

- Accurately forecasted all bookings and cancellations.

- Worked for Independent outbound tour with the implementation & achievement of the Sales Marketing plan.

- Superior oral and written communications and   problem solving/strategizing skills.

- Strong and professional sales techniques.

- Remarkable ability to develop marketing plans, proposals and contracts.

Preferred Educational Qualification

Bachelor/Master

Educational Description:

- Post graduate degree with 6 years and above experience in Travel Agency (specially in outbound Tour)

- Should have immense knowledge of the related ACTs.

- Should have completed Bachelor/Masters Level.

- Preference will be given for the personnel in relevant field and having proficiency in various languages.

Other Specific Requirements:

- Excellent communication and interpersonal skill.

- Exceptionally customer oriented and great team player.

- Proven ability to develop and implement special promotions to increase business from specific market segments.

 - String selling and time management abilities

- Must be willing to work even under stress and out of usual working time.

- Excellent in computer application MS word, MS excel, power point etc.

- Two-wheeler license holder and two-wheeler holder are preferred.

Preferred Age Range:

No Age bar

Preferred Gender: 

No gender bias