TOP
Renowkn E-Commerce Company

Renowkn E-Commerce Company - Bafal - Kathmandu, Nepal

About Company

Emerging e-commerce company, which makes it convenient for you to shop from your home. Founded in 2015, Tudoholic has come a long way in terms of the variety of products we offer. You can shop directly from suppliers across India, China, Dubai & USA. As an e-commerce company based in Nepal we also help small entrepreneurs in Nepal to showcase their Made in Nepal, products to consumers across Nepal and Abroad. Tudoholic brings the cheapest products online, such as Gadgets, Clothing, Shoes, Jewellery , Clothing and many other things.

Posted on July 6th, 2025

Head of Growth & Customer Experience (HGCE)

Job Category : General Management/ Administration

  • Negotiable

    Salary

  • Bafal - Kathmandu

    Location

  • Above 5 Year

    experience

🧩 Role Purpose:

Architect and lead the full-funnel growth engine—acquisition, activation, retention, referral—to scale Tudoholic from ~$1M to ~$5M in monthly revenue, all while maintaining a premium customer experience.

 

🧑‍💼 Reporting To:

Founder & CEO – Sagun Goenka

👥 Direct Reports (Initially):

  • Performance Marketing
  • Content
  • Customer Service (Pre-Sales)
  • Marketing Agencies

 

🤝 Cross-Functional Collaboration With:

  • Head of Operations & Fulfillment
  • Finance
  • Product Sourcing
  • Customer Support Lead

 

🎯 Key 12-Month Objectives:

  • 4–5× net revenue growth
  • Blended ROAS: 40–50
  • CPA ≤ $0.70
  • CVR improvement of +30% from baseline
  • Maintain repeat purchase rate of 50%+
  • Ensure 3% of listed SKUs generate 80%+ of total sales

 

🛠️ Core Responsibilities:

1. Growth Strategy & Budgeting

  • Own 90-day OKRs, spend forecasting, and payback planning

2. Performance Marketing

  • Meta Advantage+, Google P-Max, TikTok Ads, Affiliate programs
  • Daily pacing, bid rules, and ROAS management

3. Catalog & Merchandising

  • Manage 50k+ SKUs across sub-stores & 3–4k high-performing SKUs
  • Collaborate with Ops on variant integrity and feed management

4. Content & Storytelling

  • Oversee product copy, PDPs, influencer briefs, and social calendars

5. CRO & UX Optimization

  • Run A/B tests on landing pages, checkout, upsells, and app improvements

6. CRM & Retention

  • Design automated WhatsApp/Viber flows, Klaviyo email journeys, loyalty programs

7. Analytics & BI

  • Build dashboards (Looker Studio), LTV analysis, margin tracking

8. Team & Vendor Management

  • Hire and coach a multidisciplinary team; manage agency and creator contracts

9. Voice of Customer

  • Loop insights from customer service into PDPs, creatives, and UX improvements

🔧 Day-to-Day Tools:

  • Meta Ads Manager, Google Ads, TikTok Ads, GA4, Shopify, Matrixify, Feed for Meta, Klaviyo, Zapier, Looker Studio, Excel/Sheets. (SQL a plus!)

👤 Ideal Candidate Profile:

  • 5–10 years of experience in digital marketing, customer experience, or growth roles.
  • Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field.
  • Proven track record scaling 3× revenue
  • Deep Shopify, catalog, and product feed experience
  • Strong creative instinct balanced by data rigor
  • Leadership of 5+ person multidisciplinary teams
  • Bonus: Knowledge of Nepal/South Asia market, Mandarin for supplier comms

 

📅 30/60/90-Day Success Plan:

Day 30: Audit funnel, reset KPIs, implement quick CRO tests
Day 60: Relaunch paid channels, establish creative pipeline, first CRM flows live
Day 90: Hit 95% spend efficiency, submit FY growth roadmap & headcount plan

 

🧬 Culture Fit:

Low-ego, data-driven, scrappy operator with a teacher’s mindset. Thrives in ambiguity, builds from scratch, and leads with impact.

 

 

📧 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨: recruitmentslice@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.
Only shortlisted candidates will be contacted.

Tags

Slicejob Head of Growth job Kathmandu Customer Experience job Nepal Tudoholic careers growth manager job Nepal Kathmandu marketing jobs HGCE hiring Nepal customer service leadership senior marketing jobs Kathmandu Tudoholic job vacancy Kathmandu career opportunities
TOP