Roles and responsibilities: 
● Recommending product or service changes 
● Implementing better processes or policies for Support department 
● Ensures relevant product meet clients’ needs and requirements 
● Maintain strong bonding between internal team 
● Provides leadership by developing and coordinating for the relevant product  
● Ensures all works are completed satisfactorily and that all Client requests are responded to in a 
timely manner. 
● Maintain good relationships with clients and contribute to retain the clients 
● Collaborate with analyst and developer team for the client requirements 
● Coordination with the Business team for client details, training modules and term and conditions 
of client’s agreement 
● Stay up-to-date on all the latest advancements in technology and product 
● Communicating clearly to resolve doubts with clients 
● Maintain technical support cases to ensure issues are recorded, tracked, and resolved, and 
follow-ups are done promptly. 
● Ensures scheduler reporting and implements solutions on repeated works [Bug] 

Education: 
- Bachelor’s degree in BBS,BBA,or related field 
- Must have knowledge in accounting field  

Experience: 
- Min. 2-3 years in relevant field for mid-level