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Vianet Communication Ltd. Announces A Vacancy for Sr. Field Support

Posted on 09 Feb 2024 12:39:21 Job Category : Internet Company Jobs (ISP)
  • Job Location
  • Pokhara - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Mid Career
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 1 - 2 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

JOB OPPORTUNITY

Position: Sr. Field Support (Pokhara)

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous.
Contract of Employment: Full-time
Job Location: Pokhara, Nayabazar

Skills and Knowledge:

The following skills are highly recommended:

Ability to think logically

A good memory of how software and operating systems work

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Ability to work well in a team Problem solving skills

A strong customer focus

Ability to prioritize workload etc.

Job Duties & Responsibilities:

AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.

AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.

AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.

Application Deadline: 2024-02-14

To apply for this job please visit www.vianet.com.np.

Note: We published this job vacancy only for the information. So, please read the details and apply on the mentioned website or e-mail address.

Interested canded can direcly apply to the official page https://www.vianet.com.np/vacancy/sr-field-supportpokhara-2/. We will let you know the detail after successful job apply. Good Luck for your career.

Apply on Company Site