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Newspaper Job

Vianet Communication Ltd. Announces A Vacancy For L1 Field Support

Posted on 29 Nov 2023 14:22:16 Job Category : Internet Company Jobs (ISP)
  • Job Location
  • Inaruwa - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Mid Career
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 1 - 2 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

JOB OPPORTUNITY

Position: L1 Field Support

Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Job Location: Inaruwa

Job Duties & Responsibilities:

Follow up the task assigned

Task escalation to concerned department if required

Create Task based on every customer’s query through email/sms with proper problem title

Coordination between the intra and inter- department /IPTV team

Identify and escalate priority issues per Client specifications

Develop diagnostic skills with solution in mind

Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity

Update task as action taken to troubleshoot with common title and clear language as per clientele

Receive handed over task by other shift and handle with prioritizing solutions

Actively participate in the training (Tech and non tech) to develop the learning

Other Office duties (technical) Assigned by senior authority

Laptop compulsory

Benefits of joining us!

Accidental and Medical Insurance

Company Bonus

Dashain Bonus

Paid annual leave and sick leave

Social Security Fund (SSF)

Internet Benefit

We provide opportunities for continuous growth and development

Application Deadline: 2023-11-30

To apply for this job please visit www.vianet.com.np.

Note: We published this job vacancy only for the information. So, please read the details and apply on the mentioned website or e-mail address.

Interested canded can direcly apply to the official page https://www.vianet.com.np/vacancy/l1-field-support-16/. We will let you know the detail after successful job apply. Good Luck for your career.

Apply on Company Site