Tech Support Representative (InfoDevelopers Vacancy)

InfoDevelopers is hiring Tech Support Representative

InfoDevelopers is Leading Cooperative, Micro finance, Cooperative Mobile Banking Solution Provider in Nepal.

Job Category: Customer Support
No. of Vacancy: 2
Employment Type: Full Time
Job Location: Sanepa, Lalitpur
Offered Salary: Negotiable
Level: Junior

Qualification & Experience

Education Level

•  Bachelors Running (BIM, BCIS, BCA)

Experience Required

• Freshers can apply

Job Description

• Handle customer complaints and queries via incoming calls, also diagnose, resolve, and document issues as needed.
• Analyze and evaluate support issues and patterns for escalation.
• Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branches/departments.
•  Customer follow-up and make scheduled callbacks to customers when necessary.
• Perform field visits to resolve technical issues at the customer end when necessary.
• Perform other tasks assigned by the supervisor as and when required.

Required Skills

•  Excellent communication and interpersonal skills.
• Attention to detail and quick learning ability.
• Ability to work independently.
• Persuasive in both communication, presentation, and facilitation skills.

Other Specifications

•  Should have a pleasing personality with proper phone etiquette
• Willing to work during off hours
• Serenity in challenging situations

Career Benefits

• Employee Provident Fund
•  Medical and Accidental Insurance
• Leave Encashment
• 5 Working Days
• Fuel Allowance
• Repair and Maintenance Allowance
•  Travel Allowance
•  Referral Reward

Apply Before Deadline: Apr 15, 2023

InfoDevelopers may close the vacancy if any appropriate candidate is selected before the deadline. Apply early if you don’t want to miss the opportunity.
InfoDevelopers is an equal opportunity employer and we strictly follow fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, and disability.

To apply for this job please visit infodev.com.np.

Note: We published this job vacancy only for the information. So, please read the details and apply on the mentioned website or e-mail addresss.