Dynamic Technosoft Pvt. Ltd.

Introducing Dynamic Technosoft, your one-stop shop for innovative software and a comprehensive range of IT services. Dynamic Technosoft: Your Premier IT Service Provider DynamicTechnosoft is a renowned leader in the IT services industry, with a track record of over a decade, delivering comprehensive software development and web solutions. Our commitment extends to clients in both the Nepali and international markets, as we endeavor to tackle complex challenges on a global scale. Our wealth of experience enables us to drive digital innovations that not only achieve exceptional business outcomes but also elevate performance and competitiveness for our valued customers and stakeholders.
Dynamic Technosoft Pvt. Ltd.

Support Executive

Posted on 28 Jan 2025 10:02:54 Job Category : General Management/ Administration
  • Job Location
  • Birgunj - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Entry Level
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

Roles and responsibilities:
● Client service - monitor and respond to phone requests, email, or chat about technical cases
for new and existing customers.
● Technical troubleshooting - handle technical support cases to ensure issues are recorded,
tracked, and resolved, and follow-ups are done promptly.
● Implementation of ERP Software.
● Make Sure the Client uses all the features and assure understand modules
● Ensure Customer Satisfaction
● Keeping the client's information on software confidential
● Provide training to clients online or on site as per requirement
● Follows up on and takes responsibility for unresolved issues or escalations
● Field visit as a part of support and client’s requirements
● Assigned client and tasks to juniors
● Follow up the task assigned
● Involve in documentation and active resolution process based on such requests
● Receive handed over task by other shift and handle with prioritizing solutions
● Take feedback from client at certain interval of time

Education:
Bachelor’s degree in computer science, information technology, or related field

Experience: 
Active fresher or minimum 1-year experience

 

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