WorldLink Communications is a leading company in Nepal, with over 2.1 million users as of today. This progressive Internet Service Provider was inaugurated in 1995 AD with the objective of providing top-notch Internet and IT services all over the nation. The company has managed to grab the spot of the largest internet and network service provider in Nepal over the course of its operation.
Enterprise Support Representative
Posted on 20 Feb 2022 17:24:51Job Category : Internet
Job Location
Kantipath, Jamal - Nepal
Job Type
Full Time
Career Level
Entry Level
Education Required
Bachelor's degree / higher diploma
Experience Required
0 - 1 Year
Salary
Between 15K - 20K
Facility/Benefits Provided
Remuneration: Negotiable
Descriptions
Monitor customer circuits and react accordingly to any inquiries, concerns, and complaints
Handle phone calls and direct the issues to the appropriate authority if necessary
Troubleshoot remotely or via field visit to solve issues raised by customers
Follow-up and take care of all customer support requirements during off-hours and holidays
Daily reporting and documentation of tasks assigned
Field visit for Fiber related tasks on a regular basis
Coordinate and update the customers and other departments regarding Fiber tasks