Worldlink Communications
WorldLink Communications is a leading company in Nepal, with over 2.1 million users as of today. This progressive Internet Service Provider was inaugurated in 1995 AD with the objective of providing top-notch Internet and IT services all over the nation. The company has managed to grab the spot of the largest internet and network service provider in Nepal over the course of its operation.
Enterprise Support Representative
Posted on 20 Feb 2022 17:24:51 Job Category : Internet- Job Location
- Kantipath, Jamal - Nepal
- Job Type
- Full Time
- Career Level
- Entry Level
- Education Required
- Bachelor's degree / higher diploma
- Experience Required
- 0 - 1 Year
- Salary
- Between 15K - 20K
- Facility/Benefits Provided
-
Remuneration: Negotiable
Descriptions
- Monitor customer circuits and react accordingly to any inquiries, concerns, and complaints
- Handle phone calls and direct the issues to the appropriate authority if necessary
- Troubleshoot remotely or via field visit to solve issues raised by customers
- Follow-up and take care of all customer support requirements during off-hours and holidays
- Daily reporting and documentation of tasks assigned
- Field visit for Fiber related tasks on a regular basis
- Coordinate and update the customers and other departments regarding Fiber tasks