Operation Manager

Position Overview:

We are seeking an experienced and results-driven Operations Manager to oversee and optimize the day-to-day operations of our education consultancy. The ideal candidate will ensure the smooth execution of all processes, coordinate with various departments, and contribute to the growth and success of the organization by providing strategic and operational leadership.

Key Responsibilities:

1. Operations Management:

Oversee the daily operations of the consultancy, ensuring smooth workflows across all departments.
Develop and implement operational policies, processes, and procedures to enhance efficiency.
Monitor and evaluate the performance of teams and provide constructive feedback for improvement.

2. Team Coordination:

Lead and manage teams, including counseling, marketing, and administrative staff, to ensure cohesive functioning.
Conduct regular team meetings to align goals and resolve any challenges.
Provide training and support to employees to boost productivity and maintain high service standards.

3. Client Services:

Ensure excellent customer service by managing inquiries, addressing client concerns, and improving client satisfaction.
Supervise the counseling team to provide accurate guidance to students regarding international education, admission processes, and visa applications.

4. Compliance and Documentation:

Ensure all operations comply with legal regulations and organizational standards.
Oversee the maintenance of accurate and up-to-date client documentation and records.

5. Performance Analysis:

Analyze operational metrics and generate reports to identify areas for improvement.
Develop strategies to optimize resource utilization and meet organizational goals.

6. Vendor and Partner Liaison:

Coordinate with universities, colleges, and external partners to maintain and strengthen relationships.
Negotiate agreements and maintain favorable terms with service providers.

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).
• Proven experience in operations management, preferably in an education consultancy or a related industry.
• Strong leadership and organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal abilities to manage teams and liaise with clients and partners.
• Knowledge of international education systems, visa processes, and admission procedures is an advantage.
• Proficiency in MS Office and other relevant tools.

𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝗖𝗩 𝘁𝗼: recruitmentslice@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.

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