Sky Broadband
Broadband, is by meaning, bandwidth data transmission to deliver users the fastest and meaningful Internet experience. As it says Skyis the limit, a lot of opportunities lies in the Internet to make it accessible to all and to narrow down the digital divide in the country. Not just theconnectivity, we also contribute on all the component of the Broadband Ecosystem.
We establishedSky Broadbandin May 2016. We were given the license to provide Internet Service in the Country in April 2017. We have expanded our services in the different cities of Nepal like Lalitpur and Kathmandu. Our expansion of service continuous to the various other cities of the country.
L1 support Assistant
Posted on 08 Nov 2024 10:50:12 Job Category : Internet Company Jobs (ISP)- Job Location
- Lalitpur - Nepal
- Job Type
- Full Time
- Career Level
- Mid Career
- Education Required
- Certification / diploma
- Experience Required
- 0 - 1 Year
- Salary
- Negotiable
- Facility/Benefits Provided
-
Descriptions
Duties & Responsibilities of Network Support Team:
- Providing frontline customer support by answering phone calls, emails, or messages from customers who have internet service issues.
- Diagnosing and resolving technical issues related to internet connectivity, such as router configuration, and network settings.
- Monitoring network performance and identifying potential problems, then escalating issues to higher-level support teams as necessary.
- Effectively communicating technical information to customers clearly and understandably, including providing step-by-step instructions for issue resolution.
- Provide remote assistance to users by utilizing remote desktop tools, ensuring timely andveffective support for geographically dispersed teams.
- Contribute to the development and maintenance of a comprehensive knowledge base, documenting common issues, solutions, and best practices for the benefit of the support team.
Job Specification:
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills, with a patient and friendly approach.
- Problem-solving abilities with a keen attention to detail.
Note that, Candidate must have two wheel and valid license
You may drop your updated CV directly to: slicejob.hr1@gmail.com, mentioning the position applied for in the subject line. Only shortlisted candidates will be contacted.