JOB OPPORTUNITY

Position: Customer Service Representative (Social Media)

Job Description

Handle and respond to customer inquiries and complaints through social media platforms including Viber, WhatsApp, Email, and Messenger.

Provide appropriate solutions and alternatives within the time limits;

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction

Follow communication procedures, guidelines, and policies

Main Requirement

Experience with customer-based software use of the internet for online information and experience in support is preferable.

10+2 passed with command of the English and Nepali languages to communicate

Familiar with computers and the Internet

Experience in email and communication

Hardworking and result-oriented

Can work on MS office applications

Should also have knowledge about digital payments, e-banking, m-banking, and other banking services

Should be flexible in work timing. Willing to work on off days and public holidays

To apply for this job please visit blog.khalti.com.

Note: We published this job vacancy only for the information. So, please read the details and apply on the mentioned website or e-mail address.