Launched in 2012 and available in Pakistan, Bangladesh, Sri Lanka, Myanmar, and Nepal, Daraz is the preferred online marketplace for South Asia. The innovative e-commerce ecosystem in South Asia, which has 30,000 sellers and 500 brands and serves 5 million consumers, is backed by a wide range of customized marketing, analytics, and service solutions. Daraz offers a wide range of products in 2 million product categories, including consumer electronics, home goods, clothing, cosmetics, sports equipment, and food. It offers a variety of payment options, including cash-on-delivery, thorough customer care, and hassle-free returns since it is committed to delivering an outstanding customer experience. Alibaba Group Holding Limited owns Daraz.
At Daraz, we think in working hard to achieve important objectives.
Posted on 16 Mar 2022 12:00:21Job Category : Business Development
Gairidhara, Kathmandu - Nepal
Bachelor's degree / higher diploma
0 - 1 Year
Between 10K - 15K
Learn E-Commerce systems and processes as and when guided
Assist Digital customers with any questions or issues that arise with their accounts via email, social media, and live chat
Respond to customer support inquiries as quickly and accurately as possible
Answer to customer queries and complaints as per Company Standard Operating Procedure (SOP). Queries and complaints may relate to order, product, or the process
Coordinate with the customer on complaints, escalate the issue to the internal department, and ensure timely follow-up
Suggest improvement areas as per customer feedback and self-analysis
Maintain interaction quality and productivity as per the set KPI targets & ensure company compliance
Bachelor’s Degree in any relevant field or running.
Work exposure/ past experience in a related field will be an extra advantage
Good in Nepali and English verbal/written communication
Ability to work in a fast-paced and pressured environment while remaining proactive, resourceful, and efficient
Strong organization skills with a problem-solving attitude
Well-versed in Microsoft office tools
Excellent written communication skills
Having a personal bike/scooter and a valid driving license will be preferred