Daraz

Launched in 2012 and available in Pakistan, Bangladesh, Sri Lanka, Myanmar, and Nepal, Daraz is the preferred online marketplace for South Asia. The innovative e-commerce ecosystem in South Asia, which has 30,000 sellers and 500 brands and serves 5 million consumers, is backed by a wide range of customized marketing, analytics, and service solutions. Daraz offers a wide range of products in 2 million product categories, including consumer electronics, home goods, clothing, cosmetics, sports equipment, and food. It offers a variety of payment options, including cash-on-delivery, thorough customer care, and hassle-free returns since it is committed to delivering an outstanding customer experience. Alibaba Group Holding Limited owns Daraz. At Daraz, we think in working hard to achieve important objectives.
Daraz

Digital Executive

Posted on 16 Mar 2022 12:00:21 Job Category : Business Development
  • Job Location
  • Gairidhara, Kathmandu - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Entry Level
  • Education Required
  • Bachelor's degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Between 10K - 15K
  • Facility/Benefits Provided
  • Remuneration:13k plus 

Descriptions

  • Learn E-Commerce systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via email, social media, and live chat
  • Respond to customer support inquiries as quickly and accurately as possible 
  • Answer to customer queries and complaints as per Company Standard Operating Procedure (SOP). Queries and complaints may relate to order, product, or the process
  • Coordinate with the customer on complaints, escalate the issue to the internal department, and ensure timely follow-up
  • Suggest improvement areas as per customer feedback and self-analysis
  • Maintain interaction quality and productivity as per the set KPI targets & ensure company compliance

Requirements

  • Bachelor’s Degree in any relevant field or running.
  • Work exposure/ past experience in a related field will be an extra advantage
  • Good in Nepali and English verbal/written communication
  • Ability to work in a fast-paced and pressured environment while remaining proactive, resourceful, and efficient
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written communication skills
  • Having a personal bike/scooter and a valid driving license will be preferred

 

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