Delivery Services

Find the dedicated deliverers of happiness in the form of food, logistics, or packages. We provide riders to the company that provides on-time delivery to customers and adds value to any company. Discover delivery riders near Kathmandu and city areas all over Nepal.
Delivery Services

Customer Service Representative (Voice)

Posted on 24 Aug 2022 12:28:10 Job Category : Customer Service Representative
  • Job Location
  • Kathmandu - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Mid Career
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

• Learn SOP for Customer Service representatives 

• Assist Digital customers with any questions or issues that arise with their accounts via phone.

• Call customers to verify orders or to learn about their overall customer experience.

• Respond to customer support inquiries as quickly and accurately as possible.

• Answer to customer queries and complaints as per Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process.

• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up.

• Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance.

• Suggest improvement areas as per customer feedback and self-analysis.

• Meet the assigned call/ quality target.

Requirements

•  Bachelor Degree in any relevant field.

•  Work exposure/ past experience in related field will be an extra advantage.

•  Call Center experience is strongly preferred.

•  Good in Nepali and English verbal/written communication.

•  Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient.
•  Excellent people handling skills - calm, soft-spoken and persuasive.

•  Strong organization skills with a problem-solving attitude.

•  Well-versed in Microsoft office tools.

•  Excellent written and verbal communication skills.

•  Having personal bike/scooter and valid driving license will be preferred.

•  Should be flexible to work in any of the two shifts.

 

  • Upload your CV :
  • (PDF only, and maximum file size allowed is 2 MB)
  • Upload your Cover Letter :
  • (PDF only, and maximum file size allowed is 2 MB)
  • Your Qualification Level :
  • Your Job Experiences :