Delivery Services
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Customer Service Representative (Digital )
Posted on 24 Aug 2022 12:38:03 Job Category : Customer Service Representative- Job Location
- Kathmandu - Nepal
- Job Type
- Full Time
- Career Level
- Mid Career
- Education Required
- Bachelor degree / higher diploma
- Experience Required
- 0 - 1 Year
- Salary
- Negotiable
- Facility/Benefits Provided
-
Descriptions
- Learn SOP for customer service representatives
- Answer to customer queries and complaints as per Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process.
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up.
- Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance.
- Suggest improvement areas as per customer feedback and self-analysis.
Other Specification
- Bachelor's Degree with minimum of 1 years of experience in related field.
- Strong written communication skills and interpersonal skills.
- Must be a Team Player with good decision making ability.