- Learn SOP for customer service representatives
- Answer to customer queries and complaints as per Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process.
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up.
- Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance.
- Suggest improvement areas as per customer feedback and self-analysis.
Other Specification
- Bachelor's Degree with minimum of 1 years of experience in related field.
- Strong written communication skills and interpersonal skills.
- Must be a Team Player with good decision making ability.