Delivery Services

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Delivery Services

Customer Service Representative (Digital )

Posted on 24 Aug 2022 12:38:03 Job Category : Customer Service Representative
  • Job Location
  • Kathmandu - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Mid Career
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Negotiable
  • Facility/Benefits Provided

Descriptions

- Learn SOP for customer service representatives 

- Answer to customer queries and complaints as per Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process.

- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up.

- Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance.

- Suggest improvement areas as per customer feedback and self-analysis.

Other Specification

- Bachelor's Degree with minimum of 1 years of experience in related field.

- Strong written communication skills and interpersonal skills.

- Must be a Team Player with good decision making ability.

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  • Upload your Cover Letter :
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  • Your Job Experiences :