Launched in 2012 and available in Pakistan, Bangladesh, Sri Lanka, Myanmar, and Nepal, Daraz is the preferred online marketplace for South Asia. The innovative e-commerce ecosystem in South Asia, which has 30,000 sellers and 500 brands and serves 5 million consumers, is backed by a wide range of customized marketing, analytics, and service solutions. Daraz offers a wide range of products in 2 million product categories, including consumer electronics, home goods, clothing, cosmetics, sports equipment, and food. It offers a variety of payment options, including cash-on-delivery, thorough customer care, and hassle-free returns since it is committed to delivering an outstanding customer experience. Alibaba Group Holding Limited owns Daraz. At Daraz, we think in working hard to achieve important objectives.

Customer Service Representative

Posted on 16 Mar 2022 11:29:17 Job Category : Customer Service Representative
  • Job Location
  • Gairidhara, Kathmandu - Nepal
  • Job Type
  • Full Time
  • Career Level
  • Entry Level
  • Education Required
  • Bachelor degree / higher diploma
  • Experience Required
  • 0 - 1 Year
  • Salary
  • Between 10K - 15K
  • Facility/Benefits Provided
  • Remuniration: 13k-15k


  • Learn company systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via phone
  • Call customers to verify orders or to learn about their overall customer experience
  • Respond to customer support inquiries as quickly and accurately as possible 
  • Answer to customer queries and complaints as per Company Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis
  • Meet assigned call/ quality target.


  • Bachelor Degree in any relevant field
  • Work exposure/ past experience in related field will be an extra advantage
  • Call Center experience is strongly preferred
  • Good in Nepali and English verbal/written communication
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
  • Excellent people handling skills - calm, soft-spoken and persuasive
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written and verbal communication skills
  • Having personal bike/scooter and valid driving license will be preferred
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