Communication Assistant

Key Responsibilities:
Customer Interaction:

• Respond to customer inquiries via website, email and chat in a timely and professional manner.
• Provide accurate information about products, services and company policies.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Assist in drafting and distributing customer communication materials, including newsletters, announcements, and updates.
• Process customer orders and track their status.
• Follow up with customers regarding their orders, delivery times, and any issues that may arise.
• Coordinate with other departments to ensure timely fulfillment of customer requests.
• Perform general administrative tasks, such as filing, data entry, and managing office supplies.

Qualifications:
Experience:

• Previous experience in customer service, communication, or a related role preferred.
• Experience with CRM software and customer service platforms is a plus.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Customer-focused mindset with a positive attitude.

𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝗖𝗩 𝘁𝗼: sunil.slicejob@gmail.com 𝗼𝗿 𝗮𝗽𝗽𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄.

𝗡𝗼𝘁𝗲: 𝗢𝗻𝗹𝘆 𝘀𝗵𝗼𝗿𝘁𝗹𝗶𝘀𝘁𝗲𝗱 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁𝗲𝗱.