Required Number: 2 Intern, 1 Employee, Fresher can apply for intern
Roles and responsibilities:
● Client service - monitor and respond to phone requests, email, or chat about technical cases
for new and existing customers.
● Technical troubleshooting - handle technical support cases to ensure issues are recorded,
tracked, and resolved, and follow-ups are done promptly.
● Implementation of ERP Software.
● Make Sure the Client uses all the features and assure understand modules
● Ensure Customer Satisfaction
● Keeping the client's information on software confidential
● Provide training to clients online or on site as per requirement
● Follows up on and takes responsibility for unresolved issues or escalations
● Field visit as a part of support and client’s requirements
● Assigned client and tasks to juniors
● Follow up the task assigned
● Involve in documentation and active resolution process based on such requests
● Receive handed over task by other shift and handle with prioritizing solutions
● Take feedback from client at certain interval of time
Education:
Bachelor’s degree in computer science, information technology, or related field
Experience:
Fresher can apply for intern
Min. 1-2 years in relevant field for mid-level
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