Business Development Officer

Key Responsibilities:

Nagarik App Management

• Oversee the management and smooth operation of the Nagarik App across various platforms.
• Ensure all functionalities and updates are seamlessly integrated to meet the needs of end-users and clients.

Bank Liaison 

• Act as a primary contact for related banks in relation to the Nagarik App.
• Coordinate with bank representatives to troubleshoot issues, share updates, and align with banking standards.

Quotation Preparation

• Prepare and manage quotations for clients, ensuring pricing, services, and terms are clearly outlined.
• Review quotations periodically to stay competitive and ensure value for clients.

User Manual and Training

• Develop, update, and conduct training on user manuals to guide clients and end-users.
• Provide training sessions to ensure users understand the app’s functionalities and can operate it effectively.

Payment Collection and Updates

• Oversee payment collection from clients and maintain up-to-date records on all transactions.
• Regularly update clients on payment schedules, due dates, and payment status.

Support and Identification of New Prospects

• Provide exceptional support to existing clients and identify potential new business opportunities.
• Conduct regular market research to find and engage with new prospects.

Operational Responsibilities

Issue Resolution: Proactively identify, address, and resolve any technical or operational issues with the Nagarik App.

Documentation and Report Making: Prepare detailed reports on activities, issue resolution, and user feedback.

Client Follow-Up: Maintain regular follow-ups with clients to ensure satisfaction and identify areas for improvement.

Relationship Building: Cultivate and maintain positive relationships with existing clients to enhance loyalty and satisfaction.

Tender Bidding

• Participate in tender bidding processes to secure new clients or partnerships.
• Ensure tender proposals are comprehensive, competitive, and submitted within deadlines.

Skills and Qualifications:

• Education: Bachelor’s degree in Business, IT, or a related field.
• Experience: Prior experience in app management, client support, or operations preferred.
• Technical Skills: Familiarity with mobile apps, particularly in the context of banking or financial services.
• Interpersonal Skills: Strong communication and relationship-building abilities.
• Analytical Skills: Ability to prepare reports, analyse data, and make data-driven decisions.
• Attention to Detail: Accuracy in documentation, quotations, and tender bidding is crucial.

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