Administrative Officer

Summary:

We are seeking an experienced Administrative Officer with at least three years of experience in operations management and integrated facilities management (IFM). The ideal candidate will be responsible for overseeing day-to-day operations, managing budgets, handling client relationships, and ensuring timely project delivery. Strong organizational and leadership skills, as well as the ability to collaborate with vendors and clients, are essential for this role.

Key Responsibilities:

Operations Management:

• Oversee the overall operations of integrated facilities management (IFM) services.
• Develop and implement operational policies and procedures to streamline processes and improve efficiency.
• Ensure compliance with industry standards, regulations, and best practices.
• Lead, manage, and support a team of operations staff, fostering a collaborative, high-performance environment.
• Build and maintain strong client relationships, ensuring service delivery meets client expectations.
• Address and resolve client concerns professionally and in a timely manner.
• Contribute to strategic planning for the operations department, identifying process improvements and opportunities for efficiency.
• Monitor and manage operational budgets, controlling costs while maximizing operational effectiveness.
• Implement quality control measures to ensure the consistent delivery of high-quality services.
• Collaborate with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements with clients and vendors to ensure mutually beneficial outcomes.

Project Management:

• Serve as the primary contact for various IFM projects, managing client relationships directly.
• Attend meetings with both new and existing national and international clients to ensure alignment on project goals.
• Ensure timely project delivery while adhering to client specifications and expectations.

Administrative and Financial Responsibilities:

• Handle office petty cash, ensuring accuracy and compliance with established financial procedures.
• Prepare and submit monthly expense reports to clients via email.
• Maintain accurate records of daily operations, including expenses, quotations, and proposals.
• Keep detailed correspondences with clients and vendors, ensuring transparency in all communications.
• Manage vendor negotiations and contracts effectively to ensure cost-effective operations.
• Provide timely and accurate reporting of operational data to senior management.

Client and Vendor Management:

• Act as the primary point of contact for all client communications, addressing concerns and ensuring long-term client satisfaction.
• Lead all vendor negotiations, ensuring cost-effective service delivery without compromising on quality.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 2-3 years of experience in administrative or operations management roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in Microsoft Office Suite and other relevant software.
• Experience with budget management and financial reporting.
• Familiarity with industry regulations and standards in facilities management is a plus.

Additional Skills:

• Problem-solving skills and a proactive approach to handling operational challenges.
• Ability to work independently as well as collaboratively within a team environment.
• Strong vendor and client negotiation skills.

Prospective candidates are invited to submit their CV to inquiry.slicejob@gmail.com or apply through the website provided below.