Job description of Customer Service Representative

A customer service representative is a person who manages the queries and handles the customer service calls. It is a post that is required in every organization, ranging from small to large. Therefore, one can easily find jobs as a front desk officer. It doesn’t need extraordinary skills; you just need to make sure that you have great English speaking and communication skills for the post. One can be eligible to apply for the post if they have the given qualification.

What is a customer service representative?

A customer service representative provides assistance to customers by providing useful information, answering questions, and handling complaints. They serve as the first point of contact for clients and customers, ensuring that they are pleased with the products, assistance, and characteristics. He/she is responsible for handling calls, managing daily requirements, and looking after the needs and queries of customers at the front desk. They are sometimes called front desk officers, front office officers, 

The Role of a Customer Service Representative

The roles and responsibilities of a customer service representative are:-

• Handle a large number of incoming phone calls

• Obtain sales leads

• To achieve customer satisfaction, identify and assess their needs.

• Create long-term relationships and trust with customer accounts by engaging in open and interactive communication.

• Use the appropriate methods/tools to provide accurate, valid, and complete information.

• Meet sales targets and call handling quotas for the personal/customer service team.

• Handle customer complaints, offer appropriate solutions and alternatives in a timely manner, and follow up to ensure resolution.

• Maintain customer interaction records, process customer accounts, and file documents.

• Follow communication procedures, policies, and guidelines.

• Go above and beyond to engage customers.

Qualification/ Requirement

• Customer service experience or experience as a client service representative is required.

• a track record of exceeding quotas.

• Active listening and strong phone contact handling skills.

• Knowledge of CRM systems and practices.

• Customer orientation and the ability to adapt to and respond to various types of characters.

• Outstanding communication and presentation abilities.

• Ability to multitask, prioritize, and effectively manage time.

• Diploma from a high school.

What do customer service representatives do?

A customer service representative is known as the face of the company as he/she is responsible for handling the customers or important clients firsthand. He/she will act as a point person, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts may encounter in a timely and accurate manner.

A customer service representative tries to understand the problems faced by the customers and help them solve them by taking them to the related authority. They act as bridge between the company and customers. The front desk is also known as the help desk.